Skills
E-Commerce > Amazon
5-10 Years
Experience highlights
Amazon Digital Account Manager
Freelance
·
April/2023
–
/
Manage different Seller Accounts.
Catalog Management
Account Management
Order Management
Technical Account Manager Supervisor
BuyBox Experts
·
September/2021
–
Present
I manage 10 TAMs that handles different Amazon Seller Accounts.
- Check their respective tasks
- Answer queries
- Report generation
- Teach account processes
Technical Account Manager
BuyBox Experts
·
September/2020
–
Present
I manage multiple Seller Accounts.
- Generate Reports
- Listing Management
- Account Management
Supervisor, Operations
Teleperformance FHCS
·
October/2015
–
Present
I handle 15 - 20 representatives.
- Performance Management
- Escalation Calls
- Report Creation
- Evaluate Calls
- Timesheet Management
- Client Calls
Coach
Teleperformance FHCS
·
October/2014
–
Present
Handling new hire trainees in the operations.
- Give support on how to handle their calls.
- Taking escalation calls
- Teach them techniques in unique situations.
- Educate them with processes