Skills
In the BPO industry
2-5 Years
Experience highlights
Costumer Sales Representatives (CSR)
Concentrix CVG Philippines Former Convergys Philippines
·
March/2017
–
Present
Scope:
• Receive calls from the customer (Globe Telecom Account – Loyalty Department)
• As an agent I assure to the client that their costumer will stay by offering the best product and services offer by Globe.
• Responsible by convincing the customer to renew the contract by Globe for 2 years (24 months)
• Every costumer that will renew their contract consider as a Sales
• Assure that every call will satisfy customer needs
• Assure customer that Globe products and Services is the best in the ma
Quality Assurance
Sports City Incorporated Philippines
·
August/2016
–
Present
Scope:
• Assure the best quality of the product before dispatch to market.
• Responsible for random quality testing of the product. (output product like: Lululemon, ADIDAS, Under Armour, New Balance, Reebok)
• Assure daily quota/target to hit.
• Daily reporting
• Weekly reporting
• Monthly reporting
Production Worker/ Kaizen Analyst
Pentax Cebu Philippines Corporation MEPZ1 Lapu – Lapu City, Cebu Philippines
·
October/2006
–
Present
Scope:
● Assist superiors in implementing policies and achieving objectives.
● Assist superiors in improving system procedures and work instructions
● Collaborates with colleagues and other staff to achieve production plans, policies and quality targets.
● Implementation of defect investigation in all stages of the manufacturing line.
● Responsible in Training and Orientation for the Newly Intake worker
● Familiar with PDCA, 6’S and KAIZEN related
● Giving immediate feedback to DPD Team Leaders
File Organizer, Data Encoder (as a working student) at the College Accreditation Office
Sultan Kudarat State University
·
June/2004
–
Present
Scope:
▪ responsible in file organizing
▪ responsible in data filing
▪ responsible in encoding files in Microsoft Word, Microsoft Excel & Microsoft PowerPoint format