Outline
Looking for Part-Time work (8 hours/day) at $8/hour
High School Diploma
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
• Provide weekly-to-week and month-to-month updates to each team member regarding their performance.
• Conduct proactive and real-time monitoring of the daily cases worked on by the team.
• Provide feedback for any callouts from different Lines of Business (LOBs) regarding the
performance provided to the visa applicant.
• Strictly implement house and company rules, making sure each team member is compliant.
January 27, 2025 – April 22, 2025
• Responsible for compiling and building the final Multi-Page Document File (MPDF) for submission, ensuring strict adherence to all company standards and quality controls.
• Double-check all components of the application to identify any information or document areas missed by the Document Review Specialist (DRS) and promptly seek the necessary further information or documents from the visa applicant.
September 23, 2024 – January 24, 2025
• Check and review visa applicant documents to confirm they are accurate and acceptable for immigration purposes.
• Conduct the initial application review, cross-referencing all information provided in the applicant's platform questionnaire against their submitted documentation.
• Promptly flag any discrepancies and proactively clarify the correct, accurate information with the applicant to prevent negative impacts on their case.
• Receive inbound calls to assist visa applicants with their applications, particularly during the initial questionnaire and document gathering stages.
• Provide expert insights into the company's immigration practices, including process flows, typical timelines, and procedural requirements.
• Conduct live chat support two days per week to assist customers who prefer text-based communication.
February 10, 2023 – February 10, 2024
• To assist prospect applications to the leasing property that they are interested in.
• To further check the requirements/documents needed for final screening before they got
approved on the property.
• Making inbound and outbound calls for the prospect/resident needed assistance on the property or on their applications.
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