Skills
2-5 Years
Account Management
2-5 Years
Team Support
1-2 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
~Data Entry
2-5 Years
- Customer Service
5-10 Years
Customer Support > Phone Support
2-5 Years
Document Verification
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
*Administrative Support -
1-2 Years
• Live Chat Support
1-2 Years
Experience highlights
Live Chat Support Agent
Ubiquity Global Services
·
January/2023
–
Present
Provided live chat support for financial services, assisting customers with credit products, credit scores, and card concerns. Managed 3 concurrent chats while maintaining accuracy and professionalism.
Customer Representative / Email Support Representative
Concentrix Bacolod
·
January/2021
–
Present
Provided email-based customer support handling up to 105 emails per shift. Assisted with cancellations, modifications, and inquiries while maintaining accuracy and service quality.
Administrative Assistant II
Philippine Statistics Authority (PSA) – PhilSys
·
January/2019
–
Present
Reviewed registrants' supporting documents for PhilSys registration, verified IDs and documents, entered data into tracking sheets, and assisted with incomplete registrations.
Customer Representative / Floor Support
iQor Bacolod
·
January/2018
–
Present
Handled high-volume phone orders with 6-minute call duration requirements. Processed customer orders and promoted to Floor Support after 4 months to guide new agents.
