Virtual Assistant/Loan Settlement Officer (AU Market)

Verified

$10/hr

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Outline

Looking for Part-Time work (5 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-orientated Loan Settlement Officer adept at making critical decisions and managing deadlines with good grasp of customer service and administrative requirements. Friendly and motivated team player with professional demeanor and superior attention to detail.

Skills & Experience

Skills

Communication Skills 5-10 Years

Teamwork 5-10 Years

Problem Solving and Critical Thinking 5-10 Years

Office and Administration > Organization> Problem Solving> Attention to detail 2-5 Years

Time Management & Meeting Deadlines 2-5 Years

Experience highlights

Loan Settlement Officer

Outposter Inc. · July/2022 – /

* Ensures that the client/s’ loan is/are all good to go for settlement.
* Liaise with the broker, client/s, solicitors, and the bank/lender if there are any outstanding items for the loan to settle.
* Liaise with the client/s and make sure they’re posted on every update about their loan.
* Coordinates finance, settlement, and deposit due dates.

Loan Settlement Officer

VA Platinum · November/2020 – Present

Senior Case Manager

TDCX Philippines · April/2019 – Present

* Handles incoming/outgoing (calls, chats, emails) about complaints, reservation inquiries/changes.
* Handles escalated issues between guests and hosts with their existing reservations.
* Making judgement based on information gathered and guidelines if a refund/cancellation is appropriate for a reservation.

Technical/Customer Support Representative

Concentrix (Formerly Convergys Philippines) · April/2013 – Present

* Receives incoming calls from technicians having trouble activating internet/phone services of customers.
* Receives incoming calls and troubleshoots mobile application issues.
* Handles incoming/outgoing calls and emails regarding ticket purchase or even after purchase issues.

Market Researcher

Dynata (Formerly SSI) · May/2012 – Present

* Make outgoing calls to conduct (political, product, program) surveys.
* Make sure to achieve targeted quota at a given project.
* Screens potential respondents qualified for the survey.

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