Skills
Ticketing & Support Workflow Management
2-5 Years
Desktop/Laptop Troubleshooting
2-5 Years
Networking
2-5 Years
Microsoft Intune
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Exchange Online
2-5 Years
Microsoft 365 Administration
2-5 Years
- Customer Service & Support
5-10 Years
Windows Server administration
2-5 Years
Experience highlights
Support Engineer - L2
Technology Elite, Inc.
·
May/2023
–
/
Provide Level 2 technical support for Microsoft 365, Windows, Active Directory, Intune, networking, and enterprise applications. Manage device lifecycle and resolve Priority 1-2 incidents.
IT Service Desk
Wipro Philippines
·
April/2021
–
Present
Delivered technical support via phone, chat, and virtual assistance. Resolved incidents following ITIL practices and acted as Subject Matter Expert supporting analysts and queue management.
Customer Service Representative
Transcom
·
October/2018
–
Present
Provided customer support for US and UK clients. Resolved inquiries while meeting quality and productivity metrics. Developed communication and problem-solving skills.
