Software Support Specialist

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Technical Support and Software Professional with 14+ years of experience in application support, software development, IT helpdesk operations, system testing, databases, and client service. Skilled in resolving software, hardware, database, and connectivity issues, supporting business-critical systems, collaborating with developers, and improving support processes.

Skills & Experience

Skills

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 5-10 Years

Software testing 5-10 Years

Microsoft SQL 5-10 Years

Peoplesoft 5-10 Years

Oracle SQL 5-10 Years

Remote Desktop Support 5-10 Years

• Technical Troubleshooting 5-10 Years

Experience highlights

Software Support Specialist

HarbourPOS / Vancouver Island Business Technology · January/2026 – Present

Provided technical support for business-critical software, database, hardware, and connectivity issues. Implemented proactive monitoring tools, collaborated with developers on defect resolution, and mentored junior specialists.

Tier 1 IT Helpdesk

Forward BPO Inc. · January/2026 – Present

Delivered remote and hands-on support for computer, software, and connectivity issues. Logged incidents, managed Vicidial systems, and guided Tier 1 personnel on escalated issues.

Software Engineer

Accenture Inc. Philippines · 01/2012 – Present

Developed, tested, implemented, and supported software applications. Performed design, coding, testing, deployment, and created scalable code with systems documentation.

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