Skills
Customer Service Representative
5-10 Years
Customer Support > Customer Service > Fraud detection
2-5 Years
Office and Administration > Quality Assurance
5-10 Years
Office and Administration > Stakeholder Management
5-10 Years
2-5 Years
Process improvement
5-10 Years
Data Analysis
5-10 Years
Compliance
5-10 Years
Project Coordination
2-5 Years
- Customer Service
5-10 Years
CRM Systems
5-10 Years
Experience highlights
Customer Service III – Service Coordinator (GoCo Account)
TELUS International
·
January/2024
–
/
Coordinate end-to-end service fulfillment, manage technician dispatch scheduling and multi-tier service orders for corporate clients. Resolve site-specific technical challenges and maintain CRM data integrity.
Administrative Quality Analyst (Dell Financial Services Program)
TELUS International
·
January/2018
–
Present
Evaluated voice and digital support interactions for compliance. Engineered data entry pipelines and operational reports. Audited workflows to identify bottlenecks and improve documentation.
Fraud Analyst (Dell Financial Services Program – Verification Dept.)
TELUS International
·
January/2016
–
Present
Executed fraud verification protocols and risk assessments on financial and credit applications. Validated identity documentation and mitigated risk exposure. Collaborated with risk management teams.
