Customer Success

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am a CX Operations Leader and Risk Specialist with over 13 years of experience helping scaling businesses optimize their customer experience, protect their revenue, and lead high-performing contactinfoh expertise spans the entire lifecycle of customer operations. I have directed site operations, managed 15+ agent teams to hit strict KPI and CSAT goals, and handled critical client escalations for high-end e-commerce and retail brands. Additionally, my background as a Fraud Investigator gives me a sharp eye for conducting financial audits, managing account security, and mitigating transaction risks.Whether you need a leader to optimize your remote team's productivity, an expert to handle complex billing and technical escalations, or a reliable specialist to secure your e-commerce platform, I bring the data-driven coaching and technical proficiency (Shopify, Stripe, Salesforce, Gladly) required to help your business scale smoothly.

Skills & Experience

Skills

10+ Years

Team Leadership 5-10 Years

Process Optimization 5-10 Years

escalation handling 10+ Years

Performance Coaching 2-5 Years

Google Workspace 5-10 Years

Billing & Collections 5-10 Years

Salesforce (CRM) 2-5 Years

Human Resources > HR Management > Administrative Works > Operations Management 5-10 Years

• Technical Troubleshooting 5-10 Years

Quality Assurance & Auditing 5-10 Years

Experience highlights

Ad-Hoc Operations Manager

TDCX Philippines · February/2026 – Present

Directed site operations, managed supervisor KPIs, and delivered weekly business reviews to clients.

Team Leader

TDCX Philippines · January/2025 – Present

Managed 15+ agents driving attendance, NPS/CSAT, productivity, adherence, and QA. Orchestrated data-driven coaching and PIPs.

Seasonal Team Leader

TDCX Philippines · October/2024 – Present

Controlled Q4 retail queue metrics and scaled team workflows during peak seasonal traffic blocks.

Subject Matter Expert

TDCX Philippines · May/2023 – Present

Handled critical client escalations and assisted agents with complex process and product inquiries.

Seasonal Team Leader

Inspiro Relia Inc. · June/2019 – Present

Managed front-line support groups during peak sales to streamline response times and service delivery.

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