Skills
Customer Support
2-5 Years
Office and Administration > Data Entry > Encoding
10+ Years
Customer Service Representative (inbound and outbound)
2-5 Years
Technical & Software Proficiency
10+ Years
MS Excel and MS Word, Data Entry, Email Management, Documentation, Record Filing
10+ Years
Experience highlights
Customer Service Associate
ResultsCX
·
October/2023
–
/
Handle inbound inquiries, resolve complaints, and deliver friendly, knowledgeable support.
Technical Support Representative
Teleperformance
·
December/2019
–
Present
Assisted customers with hardware/software installation and created documentation, FAQs, and troubleshooting guides.
Advisor, Customer Service CRM
Concentrix
·
October/2017
–
Present
Analyzed customer feedback to identify trends and recommend process improvements.
Computer Server Operator
Extension Street Internet Cafe
·
February/2015
–
Present
Assisted customers with technical needs while managing transactions and ensuring smooth daily operations.
Data Encoder
Metro Vigan Regency Hotel
·
August/2014
–
Present
Transcribed physical documents into digital files and maintained accurate databases.
