Workforce & Operations VA | Project & Executive Support | Social Media & E-commerce VA

Verified

$7/hr

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Outline

Looking for Full-Time work (9 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I am a highly experienced Operations and Workforce Management professional with over 15 years in the BPO industry, including 7+ years in Workforce Management and 4 years fully remote. I specialize in workforce planning, scheduling, KPI tracking, SLA compliance, reporting, process improvement, and project coordination.

In addition, I manage e-commerce and digital marketing operations, including product sourcing, Amazon reselling, and Facebook & Instagram Ads via Meta Business Suite.

I am detail-oriented, highly organized, and capable of working independently to support executives and teams across US, UK, AU, or PH time zones.

Skills & Experience

Skills

Data Analysis & Management 5-10 Years

Operation Manager 5-10 Years

Performance management & employee engagement 5-10 Years

Workforce Management & Supervision 5-10 Years

Coordination & Support Skills 5-10 Years

Meta Business Suite 2-5 Years

File Management 5-10 Years

Documentation 5-10 Years

Product sourcing and inventory management 2-5 Years

E-Commerce » Inventory Management » Quality Control 1-2 Years

Amazon / eBay Research / Listing Products 1-2 Years

Schedule & Calendar Management 5-10 Years

Process Improvement / SOP Creation 5-10 Years

social media managemet, editing in canva 2-5 Years

Experience highlights

Self-Managed Virtual Assistant

Luxethriftshop · January/2023 – /

• Managed email correspondence to supppliers, and responded to customer inquiries promptly.
• Coordinated schedules and maintained organized business records.
• Created reports and tracking spreadsheets using Microsoft Excel and Google Sheets.
• Designed promotional graphics using Canva Pro and Capcut.
• Managed Facebook and Instagram business pages through Meta Business Suite.
• Organized digital files and maintained accurate documentation.

Workforce Manager (Remote)

Conduent Philippines Inc. · January/2021 – Present

• Coordinated workforce schedules and managed operational calendars for multiple teams operating remotely.
• Prepared executive reports and performance summaries that supported leadership decision-making.
• Collaborated with managers and stakeholders to ensure operational priorities were completed efficiently.
• Maintained accurate operational records while ensuring confidentiality and data integrity.
• Led daily operational coordination, improving workflow efficiency and team productivity.

Workforce Management Scheduler

Conduent Philippines Inc. · October/2018 – Present

• Created and maintained workforce schedules based on operational requirements.
• Coordinated schedule adjustments and staffing changes while minimizing business disruptions.
• Generated operational reports and maintained scheduling databases using Microsoft Excel.
• Ensured workforce records remained accurate, organized, and up to date.
• Worked closely with multiple departments to support daily business operations.

Senior Admin Benefits & HR Specialist

Conduent Philippines Inc. · August/2011 – Present

• Maintained confidential employee records and HR documentation with a high level of accuracy.
• Coordinated onboarding activities and administrative processes for new employees.
• Organized filing systems and ensured all documentation complied with company standards.
• Assisted employees and management by providing timely administrative support.
• Prepared internal documents, correspondence, and reports.

Customer Service & Administrative Support

Sterling Global Philippines · May/2008 – Present

• Delivered customer support while maintaining accurate records and documentation.
• Responded professionally to customer inquiries through phone and email.
• Followed structured processes while ensuring excellent customer service.
• Supported daily administrative and operational functions.

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