Skills
Customer Support > Customer Service > Fraud detection
2-5 Years
Customer Support > Phone Support > English Speaking
5-10 Years
Content Moderation
6 Months to 1 Year
Credit Card services
2-5 Years
Customer Service/Dispatcher
2-5 Years
Experience highlights
Content Moderator for Byte dance/Tiktok
Alorica
·
November/2021
–
Present
• Moderate real time videos/ captions uploaded by app users, follow proper guidelines and policy according to the community standards.
Customer Advisor/ Retention for SIRIUS XM
Concentrix
·
April/2021
–
Present
• Receives calls from customer service or from customers who wishes to cancel their service for whatever reason. Help the customers to keep the service and may offers courtesy promotion to retain customers.
Dispatch and Technical Support (North America and Canada)
Lexmark Research and Development Corporation
·
October/2012
–
Present
• Receives inbound calls and performs outbound call backs. Analyzes customer’s issues, performs troubleshooting, creates service ticket and assign it to the appropriate department. Provides information to customers on their existing tickets.
Fraud Analyst for JP Morgan Chase Credit Card Services
Aegis People Support
·
February/2010
–
Present
• Receives phone calls to analyze credit card accounts for fraud activity, performs security verification to card holder, blocks, clears or closes fraud related accounts, studies/ reports fraud trends and educates customer on credit card fraud and prevention.
Customer Care Representative for IBM-Sprint
Convergys
·
January/2009
–
Present
• Answers phone calls from customers calling about their phone bill and their plan. Upgrades or downgrades phone plans. Assist customers on choosing the right phone and plan. Performs troubleshooting over the phone for technical issues.
