Skills
Chat support
1-2 Years
- Customer Service
10+ Years
Customer Support > Phone Support
5-10 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Complaint resolution
5-10 Years
Experience highlights
Customer Service Representative Tier 2
TTEC
·
October/2023
–
Present
Resolved customer complaints and escalations with high first-contact resolution rates. Maintained SLA and exceeded performance KPIs consistently.
Retail Account Representative
TTEC
·
January/2019
–
Present
Provided exceptional service through email and phone interactions. Assisted in training new team members to enhance customer support.
Financial Account Specialist
Alorica
·
January/2014
–
Present
Managed customer inquiries via voice and chat channels. Delivered effective solutions and maintained high satisfaction rates.
