Skills
Customer Service Representative
10+ Years
Microsoft - Excel, Word, Power Point
10+ Years
Technical Support (Email/chat, Voice)
5-10 Years
Team Collaboration - Effective in work - Reliable - Self-Motivated Work - Adaptation of Environment
5-10 Years
Dental CSR
2-5 Years
Coaching & Mentoring
5-10 Years
Coaching & People Development
5-10 Years
Coaching & Performance Development
5-10 Years
Coaching & Team Support
5-10 Years
Management & Leadership
5-10 Years
Experience highlights
Team Leader / Front Line Manager
iQor PH – Metro by T-mobile
·
March/2026
–
/
● Leading and mentoring team members to exceed performance goals
● Oversaw daily operations, provided coaching and feedback
● Ensured adherence to KPIs and maintained team morale
Team Leader / Front Line Manager
Genpact Services LLC – Meta Go
·
October/2025
–
Present
● Leading and mentoring team members to exceed performance goals
● Collaborating with QA, Training, and Operations for continuous process improvement
Team Manager
Support Ninja – Plarium
·
April/2022
–
Present
● Leading and mentoring team members to exceed performance goals
● Creating action plans and coaching strategies to improve team KPIs
● Collaborating with QA, Training, and Operations for continuous process improvement
Coach / Team Manager
Sitel Tarlac – Gannett
·
April/2021
–
Present
● Oversaw daily operations, provided coaching and feedback
● Ensured adherence to KPIs and maintained team morale
Team Leader / Supervisor
TaskUs Clark – Oscar Health Insurance
·
November/2020
–
Present
● Supervised support team; tracked team productivity and quality metrics
● Coached team members using real-time feedback and performance reviews
