Skills
Customer Support
5-10 Years
Quality Analyst
2-5 Years
Technical support
5-10 Years
virtual assistant
6 Months to 1 Year
Quality Assurance
5-10 Years
Trainer
1-2 Years
Financial Account Support
6 Months to 1 Year
Experience highlights
Virtual Assistant
ND-Know Solution
·
January/2024
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Present
I was tasked to do the financial side of the client, involving generating, sending and doing follow-ups of invoices & quotes.
Financial Account Support/Virtual Assistant
Inspire Platform
·
May/2024
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Present
Supported the CEO/client with financial matters involving sending of invoices & quotes, debt collection and reconciliations of receipts & invoices.
Trainer II/Sr. Quality Evaluator
Concentrix
·
October/2021
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/
During the pandemic, I realized that working at home is best and at the time I was offered the post for Trainer II, it was just the best decision and opportunity. I worked as a Quality Evaluator at the same time as a Trainer by ensuring that all standards are met through constant coachings and intervention with the agents. Now, as a Sr. Quality Evaluator, I continue to do calibrations both internal and external clients. Lastly, reports were part of my work which I do on a weekly basis.
Quality Assurance Specialist/Analyst
Focusinc Group Corp.
·
October/2017
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Present
Project/Program Assistant
UIC/PCCHRD
·
June/2016
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Present
Contractual work for two separate projects with PCHRD under, the implementing agency which is the University of the Immaculate Conception. I worked as an assistant for the Project/Program Lead and helped in supervising other staffs and leading them towards the projects goals. Also did financial auditing and reports and prepare the documentation.
