Outline
Looking for Freelance work (10 hours/day) at $5/hour
Bachelor's Degree
English proficiency Native
Professional Summary
Skills & Experience
Skills
Experience highlights
Handled customer inquiries related to orders, product information, returns, shipping delays, and refunds, ensuring high satisfaction and timely resolution.
Managed customer concerns with professionalism and empathy, adapting communication style to suit each brand’s tone and values.
Worked as a Fraud Analyst for a leading banking client, specializing in transaction dispute management, fraud investigations, and refund processing. Handled a high volume of customer claims related to unauthorized charges, merchant disputes, and chargebacks, ensuring compliance with banking regulations and delivering timely resolutions.
Key Responsibilities:
Investigated suspicious or unauthorized transactions, including debit/credit card fraud, account takeover attempts, and merchant disputes
Handled both technical and customer support for a major telecommunications provider, assisting customers with mobile, internet, and home phone service issues. Delivered outstanding support through inbound calls, live chat, and email, ensuring fast and effective resolution of technical concerns and billing inquiries.
Key Responsibilities:
Provided troubleshooting for internet connectivity, mobile device issues, VoIP services, and account configurations.
Assisted customers with plan upgrades, b
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