Team Supervisor, Social Media Manager, Data Entry Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Team Supervisor specializing in social media management and data entry.

Skills & Experience

Skills

Office and Administration > Data Entry 10+ Years

Team Leadership 2-5 Years

Socal Media Management 5-10 Years

Experience highlights

Team Supervisor (Full-Time)

Concentrix Malaysia CCG · August/2024 – /

- Managed a 20-agent telecom sales team to meet and exceed sales targets up to 115%.
- Tracked KPIs, including conversion rate, increased ARPU by 20%, and call productivity
- Improved sales performance through coaching, call monitoring, and feedback
- Drove upselling and cross-selling of telecom plans and services
- Maintained performance reports and compliance standards

Social Media Manager (Part-Time)

CY Gabriel Commercial · January/2023 – Present

- Content planning and posting
- Community management
- Brand voice and engagement
- Analytics for organic content

Team Supervisor (Full-Time)

M1 Limited Singapore · August/2023 – Present

- Managed a 15-agent contact centre team, overseeing daily operations, customer interactions, and feedback
- Ensured high call quality through monitoring, coaching, and performance management to improve customer
satisfaction
- Delivered training programs and led two key projects to enhance team performance and support business
growth

Social Media Manager I Data Entry Specialist (Part-Time)

REGP Elegant Curtain Hauz · January/2018 – Present

- Planned, created, and managed content across social media platforms, including paid campaigns, to grow engagement and brand visibility.
- Monitored analytics, optimized performance, and managed audience interactions.
- Accurately entered, updated, and maintained data across systems while ensuring data quality and confidentiality.
- Generated basic reports and supported administrative and operational task

Senior Customer Service Officer (Full-Time)

M1 Limited Singapore · October/2012 – Present

- Implemented a training program for junior customer service officers, improving performance.
- Led the pilot launch of live chat support and developed operating guidelines.
- Handled complex escalations efficiently while maintaining professionalism.
- Increased sales through effective upselling during customer interactions.

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