Skills
Accounting
1-2 Years
Customer service
5-10 Years
Experience highlights
Citiphone Officer
Citibank
·
February/2022
–
/
Works as an entry-level position servicing off-shore clients of Citi, specifically Australian customers. The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. I handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.
Collections Specialist
Sutherland Global Services
·
April/2019
–
Present
Served for American credit cardholders and was in charge of observing their accounts to identify overdue payments, report collections activity, address queries, and develop repayment plans.
