Customer service Representative

Verified

$5/hr

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Outline

Looking for Part-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’ve worked across healthcare, teleco, and customer service, with experience in medical record retrieval, handling complex telecom concerns, and training new teams. I also have a background in technical support, which helped me build strong troubleshooting and communication skills.

Skills & Experience

Skills

Customer Service Representative 2-5 Years

Dispatcher/Scheduler 2-5 Years

BPO Trainer 6 Months to 1 Year

Experience highlights

Process Associate - Outreach Coordinator

Visaya Knowledge Process Outsourcing Corporation · May/2024 – Present

* Assigned Outbound Calls to Medical facilities, offices, and clinics for medical records retrievals
* Tasked to make scheduled calls, updates for submissions, and technician visit appointments
* Performing progress checks and providing alternative options for efficient submission of medical records

CSR III - Customer Service Representative level 3

Telus International · June/2023 – Present

* Tasked to assist customer concerns about their home phone services, internet, TV, security devices.
* Answers general inquiry, billing, product inquiries/replacement & technician appointment /installations
* Promote product & services that are available and at affordable rates for the customers or upselling

Trainer

Teletech · February/2022 – Present

* Training & supervision of new hires for product knowledge and tool navigations.
* Call auditing, observation, & coaching for performance scores and discuss areas of opportunity.
* Presenting at readout sessions with the clients meetings weekly for training progress.
* Assigned as a (SME) Subject Matter Expert & substitute (TL) Supervisor during Off-Peak Classes

Associate - Insurance customer service

WNS Global Services Philippines Inc. · December/2018 – Present

* Assisted inbound/outbound call service of customer’s house and car insurance policy.
* Assisted customer’s car insurance for repairs, accidents, and temporary vehicles.
* Assisted customer’s house insurance reports for theft, fire, and natural disasters.

Technical Support Agent

Transcom · November/2017 – Present

* Assisted inbound technical support call by providing instruction and troubleshooting steps.
* Provided customer assistance by dispatching technician for resolving technical related concerns.
* Coordinated to managers, specialist teams and technicians for providing technical resolution.

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