Skills
Office and Administration > Quality Assurance
2-5 Years
Data Analysis
5-10 Years
Data Validation
5-10 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Documentation Management
1-2 Years
Netsuite
2-5 Years
Workforce Planning
1-2 Years
Analytics
5-10 Years
Operations
2-5 Years
Logistics Coordination
Less than 6 Months
CRM Systems
5-10 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
Process Documentation
5-10 Years
executive
1-2 Years
Customer Service > Gorgias > Shopify
2-5 Years
Experience highlights
People Specialist
Trafillea
·
April/2025
–
Present
My work focuses on supporting fair and competitive compensation practices, analyzing workforce data, improving HR processes, and helping leaders make informed decisions through accurate reporting and insights. Automating processes for work efficiency.
QA & Reporting Analyst
Conturve Ltd
·
November/2024
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Present
Maintained operational datasets, validated report accuracy, and identified discrepancies for Customer Success and Marketing teams. Delivered recurring stakeholder reports and improved process consistency through documentation.
QA Analyst
Trafilea
·
July/2021
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Present
Performed quality audits, trend analysis, and documentation reviews to identify operational gaps. Generated structured reports and actionable insights for leadership and cross-functional teams.
Customer Care Specialist
Trafilea
·
January/2017
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Present
Managed customer records, orders, invoices, refunds, and delivery concerns across Shopify and NetSuite. Coordinated issue resolution and kept customers informed about order and delivery status.
Customer Support Representative
Sutherland Global Services
·
November/2013
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Present
Resolved account and service concerns while maintaining accurate customer information and interaction records in CRM systems.
