Virtual Assistant

Verified

$8/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am Mike Jayson T. Aluad, a dedicated and results-driven professional with over seven years of experience in customer service, administrative support, collections, and remote operations. I hold a Bachelor of Science in Business Administration, major in Marketing, from Saint Louis University in Baguio City. Throughout my career, I have consistently delivered high-quality service through various channels—including phone, chat, email, and text. I have extensive experience handling inbound calls as a customer service representative, resolving client concerns efficiently and professionally. I was also promoted to Collections Team Lead, where I managed a team and oversaw payment recovery efforts. I’m fluent in English, both written and spoken, and skilled in using multiple CRM systems and office tools. I thrive in fast-paced environments, value accuracy, and am committed to exceeding client expectations in every interaction.

Skills & Experience

Skills

Office and Administration > Data Entry > Encoding, Microsoft Suites, Google Documents, Chat Support, Inventory, Basic editing, Email, telemarketing 5-10 Years

Experience highlights

Virtual Agent (Collections Team Lead)

Augusta Franchise, LLC. (Augusta Lawn Care Services) · January/2023 – /

Provided administrative and customer support to franchisees and their clients across the US, Canada, and Australia via phone, chat, email, and text.
Managed inboxes, scheduled appointments, and handled estimates and service sales using in-house CRM.
Maintained and updated client databases; created and sent invoices, tracked payments, and managed billing issues.
Promoted to Collections Team Lead; oversaw a team of 4, conducted collection calls, sent invoice reminders, and
prepared monthly reports

Executive Services Specialist II

Cloudstaff Global Workforce · August/2022 – Present

Entered, updated, and maintained data in spreadsheets, databases, and internal systems with a high level of
accuracy.
Made outbound calls to clients to verify and ensure the accuracy, completeness, and consistency of information.
Reviewed, cleaned, and validated datasets by identifying and removing duplicates, errors, and inconsistencies.

Customer Success Executive

Sleek Private Limited · March/2021 – Present

Welcomed new customers and provided step-by-step onboarding support to ensure a smooth start.
Assisted customers in understanding and navigating the product or service, improving user adoption and satisfaction.
Resolved and de-escalated customer complaints efficiently, contributing to high retention and satisfaction rates.
Accurately entered new customer accounts into internal systems, including personal, demographic, and billing
information.
Conducted outreach via phone and email

Order Management Specialist

Ista Personnel Solutions · December/2018 – Present

Received and reviewed customer and sales rep orders for accuracy, completeness, and policy compliance.
Verified product availability and coordinated delivery timelines with warehouse or production teams.
Processed orders using the company’s order management system, ensuring timely and accurate entry.
Handled inbound calls to resolve order issues, including discrepancies in pricing, quantities, or shipping.

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