Skills
Team Leadership
2-5 Years
Adobe Premiere Pro
1-2 Years
Microsoft word
2-5 Years
Microsoft Powerpoint
2-5 Years
Document Management
2-5 Years
Data Validation
6 Months to 1 Year
Accounting > Accounts Payable>Bookkeeping
2-5 Years
Cost Estimate > Microsoft Excel
2-5 Years
Customer Service Representative
6 Months to 1 Year
Davinci Resolve
Less than 6 Months
Basic Graphic Design>Canva
Less than 6 Months
Adobe Photoshop
1-2 Years
Experience highlights
Secretariat
Dorado Law Office
·
July/2023
–
Present
Managed office correspondence, appointment scheduling, and client intake. Organized case files and legal documents ensuring confidentiality and coordinated document submissions.
Data Validation Specialist
inRiver AB
·
October/2023
–
Present
Validated and corrected product information records against source documentation. Worked independently in remote, deadline-driven setup meeting daily output and quality targets.
Customer Service Team Leader, Non-Voice Account
Shopee Philippines, Inc.
·
March/2023
–
Present
Led non-voice support team monitoring queue volume and service standards. Coached agents on resolution handling and escalated complex cases.
Delivery Partner
MyTaxi PH, Inc. (Grab)
·
September/2022
–
Present
Completed customer deliveries on schedule while managing routing, cash handling, and customer communication.
AI/Bot Account Checker
Shopee Philippines, Inc.
·
December/2022
–
Present
Reviewed platform accounts for automated and fraudulent activity, flagging violations. Applied platform policy consistently across high volumes of case reviews.
