Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Associate Degree

English proficiency Conversational

Professional Summary

reliable virtual assistant with strong customer service and admin skills, here to help you stay organized and focused on what matters most.

Skills & Experience

Skills

Customer Support 5-10 Years

Problem solving 5-10 Years

Inbound/Outbound Calling 5-10 Years

Order fulfillment 5-10 Years

Office and Administration > Admin Data Processing? 1-2 Years

Chat and email support. 2-5 Years

Multitasking 5-10 Years

Negotiations 5-10 Years

Pharmacy assistant 6 Months to 1 Year

Experience highlights

Retention Specialist

TELUS International Philppines · July/2016 – Present

Loyalty & Retention
● Taking Inbound calls
● assisting Billing Concern
● Saving customer for canceling their service
● Leveraged sales expertise to promote products and capitalize on upsell opportunities.
● Building relationship to keep the customer with the company.
● Developed community reputation through commitment to customer satisfaction and strong client relationships.
SME (Subject Matter Expert)
● Provide Support for TM
● Conduct coaching for TM
● Tracked monthly Scores of TM
• Setup Payr

Pharmacist Assistant/Merchandiser

South Star Drug Inc · January/2016 – Present

Dispensing the correct medicine
Maintaining cleanliness of the store
Making sure that item are set properlyCounted and labeled prescriptions with correct item and quantity.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions

Pharmacist Assistant

Watsons SM Lucena · July/2015 – Present

Dispensing the correct medicine
● Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
● Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
● Performed safety checks when dispensing medications to optimize patient safety.
● Operated cash register and performed front counter tasks to facilitate daily operations.

Customer Service Representative

Startek Philippines · August/2014 – Present

Offered advice and assistance to customers, paying attention to special needs or wants.
● Responded to customer requests for products, services, and company information.
● Answered customer telephone calls promptly to avoid on-hold wait times.
● Updated account information to maintain customer records.
● Provided primary customer support to internal and external customers

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