Assistant

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experience supporting Microsoft Dynamics 365 Business Central, NAV, LS Central, and POS applications across
cloud, SaaS, and hybrid environments. Skilled in application troubleshooting, incident analysis, functional and
regression testing, UAT validation and sign-off, and technical support. Experienced in SME support, system
validation, deployments, and cross-functional coordination.

Skills & Experience

Skills

Graphic Design Article Creation Appointment Scheduling Travel Arrangement Customer Support 6 Months to 1 Year

Support & Helpdesk: Technical Support, Helpdesk Services, Troubleshooting 1-2 Years

1-2 Years

Network Troubleshooting 1-2 Years

Experience highlights

Onsite Support

Asian Development Bank · July/2026 – Present

Provided onsite support for Food Services POS operations. Troubleshot POS software and application issues. Assisted users and coordinated escalations with internal support teams.

L1 Service Desk

Retail Associates · August/2025 – /

Provide L1 support for Dynamics 365 Business Central across cloud, SaaS, and hybrid environments. Perform functional, regression, and UAT testing. Manage incidents, escalations, and support deployments.

Internship, IT Support Role

Concentrix Technohub · February/2025 – Present

Provided first-level support for hardware, software, and network issues. Diagnosed connectivity, IP conflicts, and system performance issues. Performed initial troubleshooting and technical analysis.

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