Skills
Customer service
5-10 Years
Lead Generation
1-2 Years
Account Management
1-2 Years
Outboud Calling
1-2 Years
Office and Administration > Quality Assurance
Less than 6 Months
2-5 Years
Process improvement
1-2 Years
Adobe Premiere Pro
1-2 Years
Customer Service, account management
5-10 Years
Data Entry & Record Management
2-5 Years
Team Leadership & Coaching
2-5 Years
Problem Solving & Critical Thinking
5-10 Years
Google Workspace
5-10 Years
Adobe Photoshop
1-2 Years
Canva, Capcut
1-2 Years
Experience highlights
Quality Assurance
UNCRVD
·
January/2025
–
Present
Supervised remote team, monitored performance against service standards. Provided coaching and feedback to improve service quality. Assisted in resolving performance issues and supported sales and customer engagement strategies.
Marketing Officer
Grand Imperial Opol Inc.
·
August/2023
–
Present
Developed and implemented marketing campaigns to increase customer patronage. Analyzed customer behavior and performance data. Improved engagement through targeted outreach and loyalty programs.
Business Development Executive
RW Events LLC
·
August/2022
–
Present
Built relationships with C-suite executives and decision-makers across international markets. Conducted daily cold outreach to source and convert new business opportunities. Coordinated event planning and mentored team members.
Customer Service Representative
iPloy Staffing Solutions
·
March/2021
–
Present
Conducted outbound calls to elderly patients for home medical equipment account, assisting with reorders and scheduling. Provided inbound support for billing and account concerns. Maintained accurate documentation and data privacy compliance.
Service Crew / Stock Personnel
Jollibee Food Corp.
·
September/2017
–
Present
Delivered excellent customer service while supporting inventory operations. Used upselling techniques to increase order value. Resolved complaints professionally and maintained food hygiene and safety compliance.
