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Vialyn N.

General Virtual Assistant| Customer Service Representative | Outbound Caller

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

What sets me apart is that I’m someone who can communicate well with different types of people while staying focused on getting results. My experience in customer service and outbound calling has taught me how to build rapport quickly, understand what customers need, handle objections, and stay professional even in challenging situations.

I’m also detail-oriented, organized, and comfortable working with targets, CRM systems, and administrative tasks. I’m not the type of person who waits to be told what to do—I take initiative, learn quickly, and find ways to improve my work. I believe my combination of communication skills, adaptability, and strong work ethic allows me to contribute to a team while consistently delivering quality results.

Skills & Experience

Skills

- Customer Service 1-2 Years
Lead Qualification Less than 6 Months
Google Workspace 1-2 Years
- Zoom 6 Months to 1 Year
Inbound & Outbound Calls 6 Months to 1 Year
MS Office 6 Months to 1 Year
ChatGPT 2-5 Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 6 Months to 1 Year
Microsoft Teams 6 Months to 1 Year
Basic Graphic Design>Canva Less than 6 Months
Five9 6 Months to 1 Year

Experience highlights

Customer Service Associate
Telesynergy Corp · August/2025 – Present
Handled high-volume inbound/outbound calls for U.S. insurance campaigns. Qualified leads, performed warm transfers to licensed representatives, and maintained records in Five9, Athena, and Level AI.
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