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Mary Jane G.

General Virtual Assistant

Verified
$4/hr

Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

With 7+ years of BPO experience in customer service. I’m known for being organized, detail-oriented, and quick to resolve issues.

Skills & Experience

Skills

Customer Support 5-10 Years
Data Entry 5-10 Years
Email Management Less than 6 Months
Customer Support > Ecommerce > Shopify Less than 6 Months
Calendar Management Less than 6 Months

Experience highlights

Technical Support
Full Potentials Solutions · August/2022 – Present
-Delivered technical support via phone and chat, ensuring accurate and timely assistance.
-Scheduled and coordinated technician appointments, managing calendars efficiently.
-Maintained organized records while troubleshooting technical issues remotely.
Customer Service Representative
VXI Global Holdings · November/2018 – Present
-Resolved customer and delivery partner concerns while maintaining satisfaction.
-Used Google Sheets to track and organize compensation details with accuracy.
-Coordinated non-emergency medical transportation, ensuring compliance with insurance requirements.
Billing Support
IBEX Global Solutions · January/2017 – Present
-Resolved billing inquiries and discrepancies with accuracy and efficiency.
-Processed payments, order requests, activations, and account updates.
-Ensured precise documentation in internal systems for reliable account management.
Contact Details Are Private

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