Skills
Customer Support
5-10 Years
Data Entry
5-10 Years
Email Management
Less than 6 Months
Customer Support > Ecommerce > Shopify
Less than 6 Months
Calendar Management
Less than 6 Months
Experience highlights
Technical Support
Full Potentials Solutions
·
August/2022
–
Present
-Delivered technical support via phone and chat, ensuring accurate and timely assistance.
-Scheduled and coordinated technician appointments, managing calendars efficiently.
-Maintained organized records while troubleshooting technical issues remotely.
Customer Service Representative
VXI Global Holdings
·
November/2018
–
Present
-Resolved customer and delivery partner concerns while maintaining satisfaction.
-Used Google Sheets to track and organize compensation details with accuracy.
-Coordinated non-emergency medical transportation, ensuring compliance with insurance requirements.
Billing Support
IBEX Global Solutions
·
January/2017
–
Present
-Resolved billing inquiries and discrepancies with accuracy and efficiency.
-Processed payments, order requests, activations, and account updates.
-Ensured precise documentation in internal systems for reliable account management.