Skills
Attention to detail
5-10 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
Content Moderation
5-10 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
CRM > Salesforce
1-2 Years
Data Entry & Record Management
5-10 Years
Chat Support > Social Media Management
2-5 Years
Email & Communication Management
5-10 Years
Basic Graphic Design>Canva
1-2 Years
Google Workspace
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
*Administrative Support -
5-10 Years
Quality Assurance & Auditing
2-5 Years
Experience highlights
Content Moderator
Enshored Inc.
·
February/2020
–
Present
Reviewed and moderated user-generated content per company policies and SOPs. Evaluated cases for policy violations, handled sensitive content professionally, created captions and hashtags for LIVE sessions, maintained accuracy while meeting productivity targets.
Software Designer and Auditor
Boomsourcing USA and Perfect Pitch
·
September/2017
–
Present
Supported software design and auditing activities. Developed voice and non-voice campaigns, reviewed scripts, conducted quality audits of voice talent responses, maintained client communication, identified errors in submitted files.
Customer Service Representative
Teleserve Asia
·
July/2016
–
Present
Assisted customers with loan and rent-to-own housing inquiries. Provided accurate information based on procedures, handled inquiries professionally, updated and maintained customer records for school enrollment referrals.
