Data Entry, Chat & Email Support, Customer Service

Verified

$3/hr

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Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Dedicated and adaptable professional with over 15 years of combined experience in retail management and call center operations. Demonstrated a strong track record of success, progressing from Assistant Store Supervisor to Retail Store Manager over 3 years, and contributing 12 years as a Call Center Agent. Known for exceptional leadership, customer service excellence, and technical support capabilities. Highly skilled in managing teams, boosting performance, and ensuring customer satisfaction across multiple communication channels, including voice, live chat, and email. Proficient in resolving complex customer inquiries, troubleshooting technical issues, and delivering a seamless experience in both in-person and remote environments.

Skills & Experience

Skills

Microsoft Office Proficiency and Data Entry 10+ Years

Good communication, customer service excellence, flexible and adaptable, problem solving, and attention to detail 10+ Years

Experience highlights

Store Manager

Man Of All Trades Inc. - Palawan Plaza by Drugman · January/2024 – Present

- Oversee daily store operations, including opening/closing procedures, cleanliness, and customer service.
- Manage and train staff, assign duties, and foster a productive team environment.
- Monitor inventory levels, order stock, and coordinate with suppliers to ensure product availability.
- Implement store policies and ensure compliance with health, safety, and food regulations.
- Handle customer inquiries and complaints professionally to maintain high satisfaction.

Data Entry Specialist, Product Researcher and Product Sourcing Specialist – Remote

Infina Lab LLC · July/2024 – Present

- Identifying market trends, discovering innovative products, and securing reliable suppliers across global markets.

Store Supervisor

Bricolage Philippines Inc. - MR. DIY · November/2021 – Present

- Supervise daily store operations, ensuring smooth workflow and adherence to company policies.
- Lead and motivate staff, including training, scheduling, and performance evaluations.
- Deliver excellent customer service, resolving complaints and ensuring satisfaction.
- Monitor inventory levels, coordinate restocking, and manage vendor relationships.
- Ensure visual merchandising standards are met and promotional displays are executed.

Marketing Professional

Puerto Gateway Motors Corp. · August/2018 – Present

- Promote dealership products and services through digital, print, and in-person channels.
- Develop and execute marketing campaigns, including social media, email, and local advertising.
- Generate leads via cold calls, referrals, and community outreach.
- Conduct product presentations and vehicle demonstrations to potential customers.
- Coordinate events and promotions, such as mall displays or test drive campaigns.

Customer Service and Technical Support Representative

Convergys · January/2005 – Present

- Respond to customer inquiries via phone, email, or chat, providing timely and accurate information.
- Troubleshoot technical issues related to products or services, guiding customers through step-by-step solutions.
- Document and track support cases using ticketing systems to ensure resolution and follow-up.
- Collaborate with internal teams (engineering, product, QA) to escalate and resolve complex issues.

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