Top Rated VA | Customer Service Expert | Admin Assistant

Verified

$12/hr

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Outline

Looking for Full-Time work (8 hours/day) at $12/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm a seasoned virtual assistant with a knack for streamlining processes and boosting efficiency. With a rich toolkit that spans across various platforms, I'm your go-to person for managing tasks, improving workflows, and enhancing team collaboration.

Skills & Experience

Skills

Customer Support 10+ Years

Customer Support > Email Support 10+ Years

Marketing > CRM > HubSpot CRM 2-5 Years

Order Management 5-10 Years

Customer Support > Ecommerce > Shopify 2-5 Years

Customer Support > Chat Support 5-10 Years

Customer Support > Ecommerce > Amazon? 10+ Years

Office and Administration > Administrative Support 5-10 Years

Office and Administration > Calendar Management > Scheduling 2-5 Years

Web research 10+ Years

Client onboarding, reporting, and issue management 2-5 Years

Experience highlights

Client Onboarding Specialist

Liven · November/2021 – Present

• Collaborate with a high-performing Operations team to streamline and enhance Merchant Operations.
• Optimize onboarding processes and ensure seamless integration of restaurant partners onto the platform.
• Utilize internal administrative and CRM tools to create and manage brand profiles within the app.
• Coordinate logistics for hardware and Welcome Kits to support restaurant partners across Australia.
• Deliver an exceptional onboarding experience through training and platform setup

Client Services

Advanced Trichology · February/2020 – /

Customer Services Manager

Karibou Worldwide · January/2018 – Present

• Provided customer support via email and chat
• Managed inventory of Shopify store
• Managed multiple Social media accounts
• Communicated with social media influencers for potential collaboration
• Edited product listings on Shopify store
• Administrative tasks

Customer Happiness Guru

Chillbo · August/2016 – Present

• Provide assistance to customers via email and Amazon messaging portal
• Assist customers with their refunds/replacement requests
• Manage product reviews and seller feedback
• Monitor daily, weekly and monthly sales
• Monitor and manage Amazon listings
• Creating reimbursement requests to Amazon seller central

Technical Specialist

Transcom Worldwide · January/2014 – Present

• Provide technical assistance to customers via email
• Do outbound calls to customers to provide accurate information and prompt assistance
• Create service booking request for smart phone and tablet devices on customer's behalf
• Remotely troubleshoot smart phones, tablets and PC software via Samsung Smart Tutor app/software

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