AI-Assisted Virtual Assistant | Quality Assurance & Customer Support

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Remote support professional with QA, customer service, and online teaching experience, using AI tools for efficiency.

Skills & Experience

Skills

Basic Graphic Design & Branding 2-5 Years

Experience highlights

Quality Analyst

Foundever · August/2023 – /

Conduct quality audits of calls to ensure compliance with account and regulatory standards.
• Validate AI-assisted quality and compliance scores by cross-checking automated
assessments against manual call audits.
• Identify discrepancies between AI determinations and actual call performance, documenting
false positives and missed compliance elements.
• Document strengths, weaknesses, and compliance gaps to support coaching and performance improvement.

Online English Teacher

Various ESL Companies · June/2015 – Present

Delivered IELTS preparation and Business English lessons to international learners.
• Taught children basic English focused on vocabulary and confidence.
• Designed flexible study plans tailored to student goals.

Customer Service Representative

Various BPO Companies · January/2007 – Present

Delivered customer service across multiple accounts, consistently meeting KPIs.

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