Healthcare Operations / Operations Manager

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I’m a healthcare operations professional with over five years of experience working in both local and international healthcare organizations. My background includes clinical operations, patient coordination, scheduling, healthcare administration, quality improvement, compliance, and team leadership.

Most recently, I worked as a Clinic Operations Manager, where I was responsible for supporting the day-to-day operations of an outpatient clinic. I managed clinical and administrative workflows, coordinated patient appointments and follow-ups, supported staff development, monitored quality and compliance, and worked on process improvements to make our operations more efficient and consistent.

Before that, I worked with NuMotion, an international durable medical equipment provider, where I supported U.S. healthcare workflows involving patients, healthcare teams, documentation, scheduling, order processing, and cross-functional coordination.

Skills & Experience

Skills

Customer service 5-10 Years

Data Analysis 5-10 Years

Operation Manager 5-10 Years

Healthcare Administration 5-10 Years

Office and Administration > Power BI 1-2 Years

Office and Administration > Quality Assurance 2-5 Years

2-5 Years

Process improvement 2-5 Years

- Customer Service 5-10 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

HIPAA Compliance 2-5 Years

CRM > Salesforce 1-2 Years

Google Workspace 5-10 Years

Staff Management 2-5 Years

Patient Care Coordination 2-5 Years

Experience highlights

Clinic Operations Manager

Maxicare Clinic · January/2025 – Present

Managed daily clinic operations including patient experience, staff performance, clinical workflows, scheduling, and quality improvement initiatives. Oversaw compliance, documentation, budget management, and community outreach.

Executive Virtual Assistant

Plush VA · January/2023 – Present

Managed administrative tasks, schedules, communications, and documentation. Supported executive-level priorities through calendar management and coordination in remote environment.

Assistant Manager

Numotion · January/2021 – Present

Supported healthcare operations and administrative workflows for durable medical equipment provider. Coordinated scheduling, order processing, team performance monitoring, and quality assurance initiatives.

Customer Service Representative

Virgin Media Telecommunications · January/2020 – Present

Handled customer inquiries and service-related requests. Provided accurate support while troubleshooting concerns and maintaining service quality in high-volume environment.

Customer Service Representative

Singapore Airlines · January/2018 – Present

Provided professional customer support in international, service-oriented environment. Delivered personalized assistance while managing concerns with professionalism in multicultural setting.

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