Client Success Manager/Admin Specialist/Senior Quality Analyst

Verified

$6/hr

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Outline

Looking for Full-Time work (12 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Experienced in client success, quality assurance, and administrative support with over 13 years in the BPO and education sectors. Skilled in handling

Skills & Experience

Skills

Office and Administration > Administrative Support 1-2 Years

Client Success Manager 6 Months to 1 Year

Senior Quality Analyst 10+ Years

Customer Support (Billing and Sales) 2-5 Years

Marketing > Social Media Management Less than 6 Months

Design > Graphic Design > Canva Less than 6 Months

Professional Services > Medical Services > Medical Billing Less than 6 Months

Experience highlights

Client Success Manager/Admin Support

Get My Course Australia · July/2024 – Present

Managed schedules, inboxes, and administrative records in a fully remote setup.
• Coordinated with training providers to track student progress and certification
documentation.
• Processed cancellations, refunds, and account updates with strong attention to detail.
• Generated productivity and conversion reports using CRM tools and spreadsheets.
• Maintained organized databases and ensured accurate record-keeping

Senior Quality Analyst

Ibex Global · November/2013 – Present

• Conducted quality monitoring and coaching sessions to improve service performance.
• Led escalation root cause analysis and implemented corrective action plans.
• Facilitated onboarding training focused on compliance and quality standards.

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