Supervisor/Executive VA/Medical VA Admin/CSR

Verified

$5/hr

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Outline

Looking for Full-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I have a total of 2 years work experience as a Medical Admin Support, and 7 months as an Executive VA , where I have acquired my skills in organizing, multitasking and effective communication. I am also an ESL Tutor to a Chinese Professional Accountant. I am proficient in MS Office 365, Google Workspace, Canva, CapCut, Salesforce, Kinnser, Contact hidden, Trello, SAP S/4HANA, SAP GUI, SAP CRM Web UI, Freshdesk, Alliant, IRIS, Contact hidden, Grandstream, VoIPline, NAble, OWNA, QikKids, Deputy.

Skills & Experience

Skills

Customer Support > Customer Service > Payment Processing 5-10 Years

Office and Administration 10+ Years

Virtual Assistance 1-2 Years

Order Processing 2-5 Years

Medical Secretary Less than 6 Months

Experience highlights

Medical Virtual Assistant

Fertility Clinic · March/2022 – Present

•Send appointment and reminder to patients
•Send reports to client

Medical Virtual Assistant

Home Health Care · June/2020 – Present

•Coordinate with client on the medical coder's query and follow ups
•Send reports to client

Customer Service Supervisor

Straive · November/2015 – Present

Administrative and Manpower Management for 3 different customer service processes.

•Daily Monitoring of Team’s Attendance and Transactions
•Send Daily, Weekly, and Monthly Reports
•Create and Update Process Documents/Workflows
•Conduct Trainings for Newly Hired Team Member
•Quality Check Team’s Output
•Create and Update Team’s Balance Score Cards
•Conduct Team and 1-on-1 Coaching Sessions
•Initiate Team Meetings
•Represent the company during Client Calls
•Interview candidate as New Hire

Customer Service Representative

Straive · June/2014 – Present

•Online Researching of Street and PO box Address
•Modify/Enhance Business Partner’s Account in the system

Office In Charge

Systems Data Pro International · December/2013 – Present

•Process necessary documents needed for a newly opened company
•Coordinate and communicate with clients and other departments

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