Player Support Specialist / Content Moderation

Verified

$13/hr

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Outline

Looking for Part-Time work (4 hours/day) at $13/hour

High School Diploma

English proficiency Fluent

Professional Summary

Trust & Safety and Player Support professional with over 16 years of experience in the BPO industry.

Skills & Experience

Skills

Customer Service, Cashier/Gaming Assistance, Organizational, Communication, Interpersonal, Detail-Oriented, People Skills, Multi-tasking. 5-10 Years

Chat & Email Support | Data Entry 10+ Years

Content & Graphic Creation 2-5 Years

Computer proficiency 10+ Years

Graphic & Video Editing 2-5 Years

Experience highlights

Advisor I, Customer Service

Concentrix CVG Malaysia · February/2024 – /

• Provided support for platform policy compliance by reviewing account and content violations and explaining applicable community guidelines and advertising policies to users.
• Assisted users with platform policy compliance concerns, including ad disapprovals, account restrictions,
and appeal guidance.
• Managed complex customer and advertiser escalations end-to-end, ensuring accurate routing, timely resolution, and full compliance with client chat flows and data entry requirements.

Associate Manager / Subject Matter Expert

Sutherland Global Services · May/2011 – Present

• Supported AAA FPS gaming project, specializing in troubleshooting gameplay issues, identifying in-game bugs, and providing advanced product support.
• Investigated, escalated, and resolved complex customer concerns requiring backend intervention and Tier 3 technical support, ensuring timely issue resolution and customer satisfaction.
• Prepared and communicated performance reports, process updates, and recommendations for process and tool improvements.

HR Assistant

Al Ansari Exchange · May/2009 – Present

• Maintained confidentiality on employee 201 files and HR documentation with a high degree of accuracy and attention to detail.
• Assisted in training material preparation and provided general administrative support across HR functions.
• Managed incoming communications and document handling as directed by senior staff.

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