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Cristal Jane D.

Ecommerce VA | Data Analyst | Customer Service Specialist

Verified
$4/hr
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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

High School Diploma

English proficiency Fluent

Professional Summary

Results-driven ecommerce and operations professional with 8 years of experience supporting data management, product catalog operations, and customer service across fast-paced environments. Known for strong attention to detail, high data accuracy, and the ability to manage multiple tasks and workflows without losing organization.

I am a fast learner who follows systems and processes carefully, communicates proactively, and takes ownership of tasks from start to finish. I am fully available for full-time remote work and committed to delivering consistent, quality output for every client I support.

I am a fast learner who follows systems and processes carefully, communicates proactively, and takes ownership of tasks from start to finish. I am fully available for full-time remote work and committed to delivering consistent, quality output for every client I support.

📍 Cebu City, Philippines
📧

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Skills & Experience

Skills

Customer service 5-10 Years
Google Sheets 2-5 Years
Data Analysis 2-5 Years
Email / Chat / Social Media Support 1-2 Years
Ticket Management & Follow-ups 2-5 Years

Experience highlights

Ecommerce Customer Support
Office Partners 360 · March/2022 – Present
I was responsible for maintaining the accuracy, consistency, and integrity of product data across a high-volume ecommerce catalog. My primary focus was ensuring that all product records were clean, validated, and standardized to support smooth order fulfillment and operational efficiency.
Customer Support Representative
SYKES ASIA · January/2020 – Present
Supported three business lines managing high-volume customer queries through chat/calls. Collaborated with cross-functional teams to resolve recurring order issues and improve process efficiency.
Technical Support Representative - Voice
TECHMAHINDRA LTD · January/2017 – Present
Provided technical support for telecommunications products, troubleshooting connectivity and hardware/software issues. Met performance targets with strong first-contact resolution and customer satisfaction focus.
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