Skills
Customer Support
5-10 Years
Customer Support > Chat Support
5-10 Years
Customer Support > Technical Support
5-10 Years
General Administrative Tasks
2-5 Years
Accounting > Quickbooks
5-10 Years
Marketing > Social Media Management > Social Media Marketing
2-5 Years
Office and Administration > Data Entry
2-5 Years
Office and Administration > Email Management
2-5 Years
Experience highlights
CSR 2
TTEC
·
October/2022
–
Present
Worked with TTEC until March 2026. Provided customer and technical support via phone, chat, and email, maintaining a
95%+ customer satisfaction score. Managed customer inquiries, processed requests, resolved issues, and documented interactions accurately.
Technical / Customer Service / Payroll & Accountant Support
Concentrix CVG Phils., Inc.
·
July/2015
–
Present
Handled customer service, technical troubleshooting, and billing concerns across multiple systems. Promoted to ProAdvisor/Accountant Support and assisted clients with
QuickBooks Online and Desktop, account setup, reconciliation, and payroll inquiries.
Team Leader / Confirmation Officer
iConnect / iGlobal Solutions / Vera Marketing
·
April/2010
–
Present
Led a team of 8+ agents, provided coaching, monitored performance, and improved closing rates. Verified deal details, ensured accuracy, and completed documentation to prevent disputes.
Team Leader / Closer / Rebooker
Intervoice Technologies, Inc.
·
October/2009
–
Present
Supervised sales staff, closed transactions, and handled rebooking for schedule adjustments. Supported team performance improvement through real-time assistance and
coaching.
Customer Service Representative
VXI Global Solutions Inc.
·
November/2008
–
Present
Handled customer concerns with active listening, empathy, and problem-solving skills.
