Skills
Accounting > Bookkeeping
5-10 Years
Customer Support > Insurance > Medical Insurance
2-5 Years
Office and Administration > Administrative Support
5-10 Years
Office and Administration > Data Entry > Encoding
5-10 Years
Professional Services > Medical Services > Patient Care
2-5 Years
Experience highlights
Medical Virtual Assistant *Coastal Wellness MD* Jan 2025 - Apr 2025
Bruntwork
·
January/2024
–
Present
Maintained and updated patient records in Epic and Helix EMRs, ensuring accuracy and HIPAA compliance. Coordinated with healthcare providers, patients, and pharmacies for prescriptions and refills, and processed referrals while tracking care plans. Supported telemedicine consultations and managed patient communications and inboxes. Oversaw website content updates and SEO, ensuring a strong digital presence. Managed Canva templates and social media content across Instagram and TikTok for Coastal
Medical Virtual Assistant Nov 2023 - June 2025
Mochi Health
·
November/2023
–
Present
Managed patient scheduling, reminders, and follow-ups while maintaining accurate medical records. Verified billing and insurance details, ensuring HIPAA compliance. Coordinated with healthcare providers to streamline workflows and improve patient care. Handled patient inquiries across phone, email, and chat, and managed prescription requests and refills. Educated patients on treatment plans, procedures, and available health resources.
Administrative Virtual Assistant
Archangel Alarm Services
·
December/2019
–
Present
Managed billing disputes, collections, and client accounts, including invoice generation and administrative support. Prepared financial reports such as aging analysis and cash flow projections, and ensured accurate monthly tax computations. Supported business development through lead generation and appointment setting via Google and LinkedIn. Handled email communication, calendar management, and assisted with daily operational tasks. Trained new employees, improved billing workflows, researched
Customer Billing Specialist *DirecTV, AT&T Uverse*
Sitel
·
October/2018
–
Present
Handled customer billing inquiries and processed payments efficiently. Resolved billing issues, discrepancies, and account-related concerns in a timely manner. Ensured accurate billing generation and distribution while updating customer accounts as needed. Explained charges, payment options, and processes clearly to customers. Collaborated with other departments to address complex issues and followed up on overdue accounts to support timely collections.
Data Analyst *Cigna Healthcare*
Accenture
·
August/2015
–
Present
Verified patient insurance eligibility and confirmed coverage details.
Processed claims to ensure accurate billing and resolved discrepancies.
Communicated with healthcare providers and insurance companies to ensure claims were submitted and paid correctly.
Maintained accurate patient records and monitored insurance coverage.
Ensured compliance with healthcare regulations such as HIPAA.
Handled billing inquiries and addressed denied claims.
Documented all information properly.
