Skills
Customer Support > Chat Support
2-5 Years
Customer Support > Customer Service > Gorgias
6 Months to 1 Year
Marketing > CRM > Zendesk
2-5 Years
Shopify Management
1-2 Years
Business Analyst , Quality Assurance , Project Management
1-2 Years
Web Development
1-2 Years
Experience highlights
IT Business Analyst
RhinoBill Solutions Inc.
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November/2022
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As an IT Business Analyst, I assess information technology systems, document technical requirements, and facilitate user acceptance testing (UAT). I create essential business documentation such as Technical Requirement Specifications, User Stories, and Business Impact Analysis. My role involves ensuring that functional, non-functional, and technical requirements align with business needs.
Software Engineer
Thales Technologies Philippines
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September/2022
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I participate in technical design specifications and develop secure and optimized smart card applications. My role includes customizing software, ensuring high performance, and conducting unit testing for quality assurance.
Associate Software Engineer
Accenture
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July/2021
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Present
I developed and maintained custom Salesforce applications, handled Salesforce administration and development, and collaborated with teams through regular meetings. I contributed to problem-solving initiatives and conducted unit testing to ensure software reliability.
Technical Support Representative
TopData Global IT Solutions Inc.
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November/2019
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Present
I served as the first point of contact for customers, assisting with product-related concerns and technical troubleshooting. My role involved diagnosing and resolving software and hardware issues while enhancing my communication and problem-solving skills.
