Quality Analyst | HR Recruiter and HRIS Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an experienced HR Recruitment Specialist and Quality Assurance Analyst with over a decade of expertise in recruitment, onboarding, customer service, and team leadership. I have managed end-to-end hiring processes, payroll operations, and HR documentation while driving quality assurance programs that improved performance across healthcare, real estate, outsourcing, and BPO industries. I thrive in both remote and on-site environments, combining strong analytical skills with a people-first approach to ensure operational efficiency and employee engagement. Proficient in tools such as Zendesk, Slack, BambooHR, ADP TotalSource, Workable, and Google Suite, I am recognized for my leadership, integrity, and communication skills, making me a valuable partner in elevating recruitment, HR operations, and quality management.

Skills & Experience

Skills

Office and Administration > Quality Assurance 5-10 Years

- Customer Service 5-10 Years

2-5 Years

Process improvement 5-10 Years

LinkedIn Recruiter 2-5 Years

HRIS 2-5 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 2-5 Years

HR Management 5-10 Years

Coaching & Mentoring 5-10 Years

Leadership & Team Management 5-10 Years

End to End Recruitment 5-10 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 5-10 Years

Experience highlights

HR & TeamCare

Proximity Outsourcing · January/2024 – Present

Led end-to-end recruitment, HR onboarding, benefits enrollment, and system integration. Executed bi-monthly payroll operations, processed bonuses and salary adjustments. Coordinated team activities, workshops, and recognition programs.

Quality Assurance Specialist

Clipboard Health · January/2021 – Present

Evaluated outbound calls and Zendesk tickets for service quality standards. Provided coaching and feedback to agents. Developed quality guidelines, performance scorecards, and standardized assessment procedures across organization.

Human Resource - Recruitment Specialist

Real Estate IQ · January/2021 – Present

Managed end-to-end recruitment cycles from sourcing to onboarding. Developed job descriptions, interview questions, and training materials. Leveraged social media and professional networking for candidate sourcing and pipeline building.

Onboarding Specialist | Talent Acquisition

Clipboard Health · January/2020 – Present

Managed Medical State Agencies for Healthcare Practitioners. Conducted pre-screening, state background checks, and onboarded practitioners into CBH platform. Collaborated with facilities to address staffing requirements.

Interim Executive Virtual Assistant to the CEO - Part Time

Real Estate IQ · January/2018 – Present

Managed CEO's calendar, scheduled high-level meetings, and coordinated corporate events. Maintained professional client relationships and ensured seamless communication flow between CEO and stakeholders.

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