Skills
Adaptability
2-5 Years
Team Collaboration
2-5 Years
Active Listening, Empathy and Patience
2-5 Years
Problem-Solving and Communication (Verbal & Written)
2-5 Years
Microsoft Office Suite and Google Workspace (Docs, Sheets, Slides)
2-5 Years
Customer Relationship Management (CRM)
1-2 Years
Customer Service, Chat and Email Support, Data Entry, Order Taking and Processing
2-5 Years
Business Process Analysis
1-2 Years
Healthcare Support
1-2 Years
Experience highlights
Business Analyst Officer
Wealth Development Bank Corporation
·
February/2024
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/
Identifies business needs, analyze processes, and recommend solutions to improve efficiency, productivity, and profitability. Collaborates with stakeholders to implement system improvements and ensure alignment with business goals. Leads cross-functional teams to drive process optimization and deliver measurable results.
Business Analyst Associate
Wealth Development Bank Corporation
·
January/2023
–
Present
Conducts in-depth analysis of business processes to identify areas for improvement. Works closely with stakeholders to gather requirements and implement system enhancements. Delivers actionable insights to support decision-making and improve operational efficiency.
Customer Chat Support
Firstsource Solutions Ltd.
·
May/2022
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Present
Provides chat-based support to banking customers, resolving issues related to debit and credit accounts. Delivers timely and accurate solutions to ensure customer satisfaction and compliance with banking regulations.
Customer Service Representative
Author Solutions Philippines, Inc.
·
October/2021
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Present
Assists authors with publishing inquiries and provided guidance on book-related processes. Resolves customer concerns promptly and maintained a high level of professionalism.
Healthcare Support Specialist
Conduent Business Services Philippines Inc.
·
September/2020
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Present
Assists patients with work-related injuries in locating urgent care facilities. Coordinates with nurses to assess patient needs and ensure proper care routine.
