Customer Service Representative | Social Media Manager

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Experienced in customer service with social media skills, I deliver fast, thoughtful communication that builds trust and loyalty.

Skills & Experience

Skills

Customer Support 5-10 Years

Attention to detail 5-10 Years

Communication Skills 5-10 Years

Adaptability 5-10 Years

Multitasking 5-10 Years

Time Management 5-10 Years

Email Management 2-5 Years

Email Support 2-5 Years

Copywriting Less than 6 Months

Customer Relationship Management (CRM) 2-5 Years

Marketing > Content Creation Less than 6 Months

Marketing > Social Media Management Less than 6 Months

Calendar Management Less than 6 Months

Graphic and video editing Less than 6 Months

Social Media Post Scheduling Less than 6 Months

Experience highlights

CRM (Customer Relationship Management) Operations

CONCENTRIX · April/2022 – Present

Advisor I, Blended Support (Email/Back Office) | Duration: April 28, 2022 - February 28, 2025 (2 years and 10 months)
Specialized in CRM operations, handling faulty goods complaints and returns for luxury items. Delivered high-touch customer care while coordinating with logistics and internal teams for swift, policy-aligned resolutions.

Customer Service Representative

TELEPERFORMANCE · March/2016 – Present

Travel Account | Duration: March 4, 2016 - January 18, 2022 (5 years and 10 months)
Handled international flights, hotels, and car rentals using Sabre, Amadeus, Farelogix, and Worldspan. Progressed from Tier 1 to Tier 2, taking on complex bookings, issue resolution, and team support.

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