Skills
Cusstomer service representative
5-10 Years
sale representative
10+ Years
Office and Administration > Quality Assurance
2-5 Years
10+ Years
Team Leadership
5-10 Years
Business development
1-2 Years
Cross cultural communication
10+ Years
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
Problem Resolution
10+ Years
Crm software
5-10 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Customer Service>Sales
10+ Years
Customer Service > Inbound and Outbound Calls
10+ Years
Experience highlights
Quality Assurance Specialist
Acquity International
·
February/2026
–
Present
Evaluated 45 customer calls daily for compliance. Conducted call audits, coached agents, and identified process improvements to maintain quality standards.
Team Leader
ApproveNinja Philippines
·
December/2024
–
Present
Managed 20 agents' attendance and sales performance. Provided daily coaching, monitored KPIs, and submitted team progress reports to management.
Patients Relations Executive
Healthhub Clinics by Alfuttaim
·
February/2022
–
Present
Received inbound calls to book doctor appointments and provided detailed information about lab reports to patients.
Business Development Executive/Sales
DesignSpace Hub
·
March/2020
–
Present
Conducted outbound calls for advertising, events and branding services. Provided product information and closed sales.
Senior Insurance Associate
WNS Philippines Incorporated
·
February/2019
–
Present
Answered 80 inbound calls daily for insurance customer concerns. Analyzed issues, assisted with claims, and ensured fast processing.
