Customer Service Representative

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Native

Professional Summary

A dedicated and customer-centric professional with over five years of experience.

Skills & Experience

Skills

Customer Support > Customer Service > Payment Processing 5-10 Years

Experience highlights

Customer Service Representative

TDCX MY SDN BHD · March/2022 – Present

- Conducted due diligence by researching and utilizing company-provided resources and tools to efficiently identify and resolve customer issues ensuring first-contact resolution.
- Delivered exceptional customer support via phone, email, and chat, enhancing overall customer satisfaction.
- Identified and resolved complex e-payment platform issues such as: API Troubleshooting and Platform integration, collaborating with IT and finance departments for swift resolution.

Customer Support Associate

VXI Global Solutions · May/2021 – Present

- Assisted geriatric customers with processing orders on an e-commerce platform, providing personalized support and upselling health and wellness products to meet their needs.
- Implemented targeted sales strategies and customer engagement techniques, contributing to increased customer satisfaction and repeat business on the e-commerce platform.
- Delivered excellent support via calls, accurately identifying geriatric customer needs and offering strategic solutions to enhance experience.

Customer Service Representative

iBex Global Solutions · April/2018 – Present

- Assisted customers with bill inquiries, processed payments, performed basic troubleshooting, and promoted additional services for a Telco account, ensuring efficient resolution and customer satisfaction.
- Upsold relevant products and services to enhance the customer experience, contributing to significant monthly sales growth for the team.

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