Outline
Looking for Part-Time work (4 hours/day) at $5/hour
High School Diploma
English proficiency Conversational
Professional Summary
Skills & Experience
Skills
Experience highlights
Process service activations, plan upgrades/downgrades, and account modification.
Troubleshoot technical issues and guide customers through basic troubleshooting steps.
Handle billing concerns, payments, adjustments and explain charges clearly.
Escalate unresolved technical or service issues to appropriate departments.
Provide detailed information about cruise packages, itineraries, pricing, and travel policies.
Ensure accuracy in entering and updating booking details in the system.
Handle payment processing and confirm reservation details with customer.
Stay updated on cruise line policies, promotions, and travel adviories.
Input all the relevant shipment information in the database.
Verify and validate shipment details to ensure data accuracy.
Coordinate with internal departments and logistics partners to resolve tracking discrepancies.
Provide professional and courteous support to clients via email or chat.
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