Skills
CRM management
1-2 Years
Medical Records Management
1-2 Years
Payroll Processing
1-2 Years
Invoice processing
1-2 Years
~Data Entry
1-2 Years
- Customer Service
1-2 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
HIPAA Compliance
1-2 Years
Accounting > Bookkeeping > QuickBooks
Less than 6 Months
CRM > Salesforce
1-2 Years
Chat Support > Social Media Management
1-2 Years
Basic Graphic Design>Canva
Less than 6 Months
Google Workspace
1-2 Years
Customer Support > Chat Support > Email > Admin Assistant > Virtual Assistant > Executive Assistant
1-2 Years
Customer Service>Sales
2-5 Years
Experience highlights
Executive Assistant
ATHENA
·
June/2025
–
/
Managed executive calendar and inbox with precision, maintained Inbox Zero daily. Streamlined financial workflows using QuickBooks, reducing billing cycle time by 30%. Managed CRM systems including ServiceTitan and Housecall Pro for plumbing business operations.
Medical Records Specialist
CONTACTPOINT360 PHILIPPINES
·
March/2024
–
Present
Coordinated secure handling of 100+ sensitive medical records daily with HIPAA compliance. Optimized workflows using Salesforce and Filevine, reducing case processing time by 25%. Prepared legal documentation and facilitated cross-departmental coordination.
Part-time Sales Agent
CEBU CARPET MASTER & FURNISHINGS, INC
·
July/2022
–
Present
Marketed and sold tailored carpet tile solutions through consultative selling. Generated $8,820 in first-year sales contributing 50% of 2023 revenue. Ranked #2 top-performer in 2024, boosted client inquiries by 50% through social media campaigns.
Customer Service Representative
TELEPERFORMANCE
·
November/2020
–
Present
Handled 30-50 global customer calls daily for travel bookings and flight adjustments. Improved call handling time by 20% through proactive issue resolution. Increased customer satisfaction scores by 30% with empathetic communication.
