Skills
Customer Support > Chat Support
2-5 Years
Office & Administration > Customer Service
2-5 Years
Excellent Customer Service. Keen to details. Proficiency in MS Office.
2-5 Years
Experience highlights
Traditional Service Analyst
Lexmark
·
November/2022
–
/
In-charge for the invoicing of printers service warranty
Customer Service Representative
Teleperformance
·
January/2020
–
Present
Answers incoming calls and address customers concern with their Telecommunication account (AT&T), bill checking, retention of customer(sales).
Technical Advisor I and II, Product Ready Trainer
Concentrix
·
September/2020
–
Present
Supporting customer with their technical issue of an Accounting Financial software(Quickbooks Desktop and Payroll). Walking through on how to install software, why tax are not calculating, how to file their taxes.
Became PRT, training the new hires of the product that they will be working with.
Became Technical Advisor II, 2nd level escalation of issues that cannot be handled by TA I.
HR - Recruitment Specialist
Victory Multi-Purpose Cooperative
·
March/2017
–
Present
In-charge of end to end hiring process, sourcing of applicants, at the same time, doing Cooperative Secretary duties, complying documents for registration, prepare everything for the General Assembly.
Principal Secretary
University of Cebu - Main Campus
·
May/2016
–
Present
In-charge of all communications dissemination from teacher, students and parents. Making reports for the principal's meetings and presentation. Inventory and ordering of the office supplies. Overlook preparation for any school events such as General Parents Meeting, Culminating activites, Teachers In-service Training.
