Skills
Office & Administration > Customer Service
1-2 Years
Collections Specialists
6 Months to 1 Year
Back Office Support > Customer Data Management
5-10 Years
Customer Service/Dispatcher
6 Months to 1 Year
Experience highlights
Senior Process Executive
Infosys BPM
·
March/2024
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Present
Our team of SFC Senior Process Executives is responsible for assisting with payment processing, resolving billing inquiries, updating accounts, and conducting verification procedures. We ensure accurate and timely handling of payments, address customer concerns professionally, and maintain up-to-date account information. Additionally, we perform thorough verification to guarantee the authenticity and security of all transactions.
Roadside Assistance CSA
Peak Support
·
May/2023
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Present
We are assisting distressed motorists by coordinating the recovery of disabled vehicles and ensuring they are safely transported to garages for repair. We assist customers with alternative transportation options, such as taxis or rental cars, and reduce wait times by promptly dispatching tow trucks and support vehicles. We provide empathetic, professional assistance, offering reassurance and clear guidance to resolve issues efficiently.
Collections Agent
EGS-Alorica
·
January/2016
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Present
Calling Customers about past due payments for Synchrony Bank. Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions. Maintained strict compliance with all federal, state, and company regulations during each step of the collections process. Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions.
Order Fulfillment Back Office Support
TELUS International Philippines | TELUS Digital
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October/2016
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Present
Responsible for fulfilling online orders from processing through technician dispatch for installation, test and turn-up of the service order.
Partnered with the sales organization to drive order closure. Ensured timely completion of tasks with strong attention to detail, contributing to a well functioning back office team. Improved overall workflow efficiency through regular review and optimization of back-office procedures.
Back Office Order Fulfillment
Sitel Philippines
·
March/2015
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Present
Processing internet cable tv subscription orders.
Adding features per customers preference.
Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
