Administrative Virtual Assistant

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

High School Diploma

English proficiency Conversational

Professional Summary

I’m a dependable and detail-oriented Virtual Assistant with experience in administrative support, customer service, lead generation, CRM management, email and chat support, and appointment setting. I’m comfortable handling day-to-day administrative tasks, organizing information, managing inquiries, updating records, conducting online research, and keeping workflows on track.

With my BPO and remote work experience, I’m used to working with US clients, following processes, meeting deadlines, and communicating professionally. I’m familiar with tools such as Zendesk, CRM platforms, Google Workspace, Microsoft Office, Slack, and various communication and support systems.

I’m a fast learner, organized, and proactive, and I always aim to make my client’s workload easier by providing reliable support and getting tasks done accurately and on time.

Skills & Experience

Skills

2-5 Years

Calendar Management 1-2 Years

CRM management 2-5 Years

Website Research 1-2 Years

~Data Entry 2-5 Years

- Customer Service 5-10 Years

Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office 5-10 Years

Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years

Google Workspace 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

✔️Marketing > Appointment Setting 2-5 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 2-5 Years

Experience highlights

Lead Generation Specialist

Allstate Insurance · January/2026 – Present

Conducted outbound cold calls to homeowners and auto insurance prospects. Qualified leads, collected customer information, scheduled appointments with licensed agents, and consistently met daily call volume targets.

Appointment Setter

Cal Contractors · April/2025 – Present

Performed high-volume outbound calling to homeowners. Identified renovation and construction opportunities, qualified leads, scheduled appointments for sales consultants, and updated CRM records.

Customer Service Representative

Focus Direct Inc. · February/2022 – Present

Provided inbound and outbound customer support for prepaid debit card accounts via phone, email, SMS, and Zendesk. Resolved disputes and account inquiries while maintaining compliance and high satisfaction metrics.

Customer Service Representative

Panasiatic Solutions · December/2020 – Present

Handled inbound customer inquiries for telecommunications services. Provided support via phone, email, and chat. Troubleshot service issues, maintained customer records, and achieved performance goals.

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