Skills
Office and Administration > Calendar Management > Scheduling
1-2 Years
Office and Administration > Data Entry
1-2 Years
Office and Administration > Transcription
2-5 Years
Email Management / Inbox Management
1-2 Years
Virtual Assistance
6 Months to 1 Year
Administrative Support
6 Months to 1 Year
Internet research and market analysis
Less than 6 Months
File Management / Organization
6 Months to 1 Year
Experience highlights
Freelance Virtual Assistant | Self-Employed
Freelance
·
October/2024
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/
Provided comprehensive remote administrative and operational support to independent clients and small business owners. Managed day-to-day backend tasks, including inbox organization to achieve Inbox Zero, calendar coordination across multiple time zones, accurate data entry, and meticulous digital file management. Demonstrated high reliability, strong proactive communication, and the ability to rapidly learn and adapt to new software systems.
Customer Service Representative (CSR)
Alorica
·
October/2023
–
Present
Provided real-time phone and chat support to international clients, efficiently resolving account issues, billing inquiries, and technical problems. Maintained high customer satisfaction scores by delivering clear, empathetic communication and accurate data entry under tight timelines. Developed strong problem-solving skills, multi-tasking abilities, and deep familiarity with managing CRM software and ticketing systems.
Transcriber/Transcriptionist
TranscribeMe
·
March/2022
–
Present
Converted audio and video recordings into highly accurate, properly formatted text under strict deadlines. Adhered to complex style guides, maintained absolute data confidentiality, and delivered clean, proofread transcripts. Developed exceptional active listening, rapid typing, and strong time-management skills with a meticulous attention to detail.
